Why Excel

Emergency Care

When a dental emergency arises, whether due to a sudden accident or an ongoing issue, it’s essential to provide prompt care to your teeth and the surrounding mouth tissues. Similar to other medical emergencies, it’s vital to be aware of what to do in advance to ensure the best possible outcome.

Traumatic Dental Injuries

Traumatic Dental Injuries

Dental injury can be distressing. If a permanent tooth gets knocked out, quick action is key. To maximize the chances of saving the tooth, handle it without touching the root, rinse it gently with water, and reposition it correctly in its socket. Maintain light pressure on the tooth as you head to the dental office or emergency room. If immediate re-implantation isn’t possible, place it between the patient’s cheek and gum or store it in cold milk.

In cases of more severe injuries, such as a displaced or loose tooth, treatment should occur within six hours. In situations of uncontrolled bleeding, it’s crucial to go directly to the ER. Fortunately, most dental injuries are less severe. Chipped teeth are the most common form of traumatic dental injuries. If a tooth chips, try to locate any broken pieces, as reattachment might be possible. Schedule an office visit as soon as possible and bring the fragments with you.

Tooth Pain

Tooth pain is always a sign of an issue that requires immediate attention at the dental office. Tooth decay, often the primary cause of dental pain, is a bacterial infection that can extend throughout various parts of the tooth and even into the gum tissue. Sometimes, tooth pain may indicate the need for a root canal procedure. This treatment not only relieves the pain associated with deep tooth infections but also preserves the tooth from extraction. In other instances, pain might result from a loose filling or tooth sensitivity. To accurately diagnose the cause of your tooth pain, schedule a prompt appointment with the dental office.

Gum Emergencies

Soft tissue injuries and infections in the mouth may sometimes require urgent attention. The gums, tongue, or cheek lining can get hurt from accidental bites, falls, sports mishaps, or scalding. Foreign objects stuck below the gum line can also lead to injury, while painful abscesses can form due to infections. A periodontal abscess, filled with pus from an infection, is particularly painful and needs immediate care at the dental office.

If you injure the soft tissues in your mouth, rinse with diluted salt water and clear away visible debris. Most bleeding can be controlled by pressing a clean, damp material to the area for 10-15 minutes. If it persists, go to the emergency room.

When a foreign object lodges beneath the gum line, try gently removing it with dental floss or a toothpick. If it’s stubborn, schedule a dental appointment to prevent damage or infection.

Orthodontic Emergencies

Orthodontic matters typically aren’t emergencies, but there are exceptions. Trauma to your teeth, face, or mouth, infection, severe swelling in the gums, mouth, or face, and unmanageable discomfort warrant immediate care at the dental office or emergency room. For issues like loose, broken, or bothersome orthodontic hardware, contact the dental office for guidance.

FAQs

Everything you need to know about dental care

Find quick answers to common questions about our dental services, procedures, and patient care in our FAQ section.

  • Knocked-out or displaced tooth
  • Severe toothache or abscess
  • Chipped, cracked, or broken tooth
  • Uncontrolled mouth bleeding
  • Lost crown or filling causing pain
  • Swelling in gums, mouth, or face
  • Foreign object lodged under gum line

  • Handle the tooth by the crown — never the root
  • Rinse gently with water (do not scrub)
  • Reposition it in the socket if possible
  • If not, store it between cheek and gum or in cold milk
  • Get to Excel Dental or an ER immediately
  • Time is critical — act within 30–60 minutes

  • Go to Excel Dental: For toothaches, chipped teeth, lost crowns, abscesses, loose teeth
  • Go to the ER:For uncontrolled bleeding, severe facial swelling, or trauma to the face or jaw

  • Call Excel Dental immediately for a same-day appointment
  • Take over-the-counter pain relievers (ibuprofen) for temporary relief
  • Avoid very hot, cold, or hard foods
  • Do not ignore it — tooth decay or infection may require a root canal

Yes. A dental abscess is a painful, pus-filled infection in the tooth or gum. It requires immediate dental care — it will not heal on its own and can affect your overall health if left untreated.

Most cavities are not considered dental emergencies, but untreated decay can lead to severe pain, infection, or tooth damage. If you are experiencing significant discomfort or swelling, you should seek prompt dental care.

  • Trauma to teeth, face, or mouth
  • Severe swelling in gums, mouth, or face
  • Unmanageable pain
  • Infection signs Loose or broken brackets/wires are not emergencies

At all 9 Massachusetts locations : Lowell, Lowell (Bridge St.), Billerica, Methuen, Haverhill, Everett, Chelsea, Lynn, and Revere. Open late hours and Saturdays for your convenience.

In many cases, a follow-up visit may be recommended to monitor healing or complete additional treatment. Your dentist will let you know if further care is needed to ensure your oral health is fully restored.

Yes, Excel Dental is in-network with the majority of dental PPO insurance plans and accepts MassHealth (Medicaid)

Here’s what to do:

  • Call your nearest Excel Dental location and provide your insurance details
  • Our team will verify your coverage before your appointment
  • We’ll walk you through what is and isn’t covered under your plan

Don’t have insurance? Excel Dental’s team can also discuss flexible payment options to make your care affordable. Visit ourexceldental.com/patients for more information.